Refund policy

Refund Policy

At Sultan Collections, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order.

Eligibility for Returns:

  • Items must be unused, unworn, unwashed, and in their original condition.

  • All original tags and packaging must be included.

  • Returns requested after 7 days of delivery will not be accepted.

Non-Returnable Items:

  • Sale, discounted, or promotional items.

  • Items damaged due to misuse or improper handling after delivery.

Return Shipping:

  • Customers are responsible for all return shipping charges.

  • Original shipping charges are non-refundable.

Refund Process:

  • Once we receive and inspect the returned item, we will notify you regarding the approval of your refund.

  • Approved refunds will be processed using the original payment method where applicable.

  • Refund processing times may vary depending on your payment method and financial institution.

For return requests, please contact us using the contact information provided on our website.